Please select an option above to view the associated FAQ
With upgrades you will optimize visibility in your listing town and/or listing state.
All listings come with 30 photo slots and captions free of charge. You have full editorial control over your photo display. No hidden charges.
We have several subscription plans for managers and owners of multiple rentals. Please call us at 661-702-1702 to discuss.
When a new member-owner of a vacation rental purchases an annual listing, their initial investment is automatically covered by our Guarantee. See Section 9 in Terms of Service for details.
Upgrades allow you to customize your listing’s visibility on the website as needed. Because they are a la carte, they give you the most control, flexibility and value for your advertising investment. They can increase your visibility exclusively in your own town or site-wide. The upgrades run with your listing term, so the best practice - if you want an upgrade - is to do so early in the listing run or upon renewal.
All listings have the same features and photo slots (30), themed descriptions, rate management, calendar, email archive, etc.
Upgrades can triple the number of click-thru and views for a listing. Ask yourself if your property would benefit from being seen randomly in nearby towns. Ask yourself if you could get pushed down to the bottom of search results in your own town - and could benefit from circulating above the regular listings. Ask yourself if you would like a colorful word to call attention to your listing in browse. Then combine, pick and choose.
Yes, upgrade your listing anytime during its run. Upgrades expire along with your listing term, so to maximize your investment, upgrade at the time of listing placement or renewal.
1. When you place a new or renewed listing - they display on the homepage carousel for several weeks. 2. All featured listings rotate on the homepage featured listing carousel.
Featured Listings bring the greatest all-around visibility to your listing - circulating on OurTownRentals home-page carousel, the state landing page, all town pages in the state, and in 5 feature slots on the top of your town browse pages.
Priority Placement listings rotate above non-priority listings: upon purchase, your listing goes to the #1 position on your town and state page. Rotating 1 position daily, your listing returns to #1 position throughout your listing run, always rotating above non-priority listings. Additionally, priority listings are delivered first in any sort on the browse pages including: bedrooms, sleeps, pets, etc.
Attention Getters are a colorful word graphics that display with your listing on the browse pages. A great way to catch attention for more clicks. Feature listings circulations greatly benefit when you add an Attention-Getter.
Combining all three upgrades offers the highest-visibility on the website.
Become a member. Go to the Join us! link. Once you register as a member, you will have access to "My Account" and can "Place a New Listing" and use all the listing management tools.
For your ease, the listing process does not contain the full suite of listing elements. These are activated after your listing is online, including more text boxes and detailed rates.
The staff at OurTownRentals.com is here to smooth the way for you. We are more than happy to assist in all aspects of the listing placement and edit, when requested, and at no extra charge. Call and ask about our free listing build.
New listings are verified then reviewed by the staff and approved within twelve to twenty-four hours of placement, usually much sooner. As part of our verification process, we sometimes call new members, if necessary.
Yes, provided you select "Save and continue" at the bottom of the page. When you log in again, go to the listing cart in the upper-right-hand corner and resume order.
Yes. Photos can be uploaded and edited anytime.
No. It is our strict policy that only one property per listing is allowed. This can be a two-family or multi-family; however, we recommend more than one listing if the rental units vary in size. Vacationers sort properties by number of bedrooms, bathrooms, number it sleeps. Plus, travelers rely on the accuracy of the published rates and availability calendars.
credit cards, including American Express and Discover, Pay Pal, and personal check.
Payment by check should be sent to OurTownRentals at P.O. Box 800923, Santa Clarita, CA 91380-0923. Payable to: OurTownRentals.com. Please allow 10-14 days for receipt and activation of the listing.
Check your work and try again. The most common reasons for this is a typo, missing field, or inconsistent information. Make sure that the mailing address is the same as that of the registered card holder.
The listing process is part of a cart system. After completing the listing form, you are directed to a secure server where you complete the transaction.
The Contact Owner Form is part of your listing. Vacationers fill out the form with their own email address. Their email is sent to your personal email account through us. You then answer the email through your own email provider. All emails sent through our system are archived for you in My Account (for reference only). It is important to "whitelist" OurTownRentals on your email account, so that no emails are mistakenly sent to your spam folder. For specific instructions, Google the name of your email server and "whitelist."
Login to My Account > Work on Live Listings > buy a feature, seasonal promo, upgrades
If your listing is online go to >work on live listings > renew. If your listing is expired go to > offline listings > renew.
Go to Login - Lost Username/Password. Fill in your email address and your username with a new password will be auto-emailed to you. They are case sensitive.
If you have been inactive on the website for over two years, your registration has probably expired. Re-register to use the website.
If you have accidentally begun placing a new listing, go to My Account > Listing Cart (the listing cart is in the upper right hand corner) > cancel order
Log into My Account>registration info> edit info
30 photos with titles are laid out in a large photo spread as part of your listing.
4 additional titled text boxes for layout and extras, bed arrangements and linens, tourist and neighborhood info with your Google Map.
A checklist of amenities plus a text box for bed arrangements and linens.
Vacationers can see a year calendar with available dates, unavailable dates, pending reservations, and special offer dates
In the season summary, owners check off the seasons that they rent and the minimum stay for each.
A quick way to give your lowest to highest or fixed rate for any period of time - i.e. nightly, weekly, etc.
Describe an unlimited number of renting options with start and end dates, the rates, terms, holidays, and notes. Never out-of-date, because entries delete when the date is past.
All email inquiries through your listing are archived in the My Account.
Go to Edit Listing >edit text. When you fill out the street address in the mapping section of your listing (edit text) - the Google Map locator pin is placed in the vicinity of your property. (Your street address is NOT published or visible to the public.) Sometimes Google Maps has the wrong location or an alternate street name for an address. If you have filled out your street address and the pin is still inaccurate, contact us to investigate.
Go to edit text and fill in the listing street address and city in the Google Map area. The address is hidden from view and privacy protected.
Go to edit text. The accessibility icons are in the drop down menus. If the rental has a bedroom and bathroom on a ground floor or in an elevator building - choose "suitable for the elderly and infirm" and the icon will display on the listing.
After any edit - text, rates, photos - you must continue to the next page to "Approve Edits." If you have successfully approved your work, you will see a confirmation message. If you login and find a message about work-in-progress, select "resume" which will take you back to your last edit. Continue to the next page, where you Approve Edits go live.
The primary description should summarize your property's strongest renting points and should be up-to-date to reflect any seasonal promotions. The first few lines of this description travels with your listing on the browse pages and catches the attention of travelers and the search engines, both.
In the rate management section, the booking seasons and minimum stay are designated by check-boxes. Check the seasons that you have available for rental with minimum stay. Your listing will automatically update the information.
Edit listing > edit text. Just underneath the Google map information, are two text fields for each owner to fill out. Titles for the text "nearby attractions" and "in the neighborhood" only appear in your map section when you fill out the text.
Go to edit rates. These fields are below the summary rate table as "booking seasons and minimum stay"
It's up to you. Calendars are marketing tools. You have the option to "show calendar" or "hide calendar."
Active Listings > Edit > Edit Rates There are two ways to input rates: Detailed or Summary Detailed Rate Manager has start and end dates plus minimum stay for the different terms. (nightly, package, weekly, monthly, extended stay etc) These rates expire on the last calendar date. Quick Rate Summary offers a rate range or a fixed rate for each listing term. These rates are continually published on the listing until you change them or select "hide summary."
Yes. Your edits are saved if you exit the editing process without approving them. When you return to your work, you are given the choice to resume where you left off or to cancel your previous edits.
All edits - whether to your rates or to the text - must be approved by you on the "Approve Edits" page to be activated online.
The holiday drop down allows you to add a keyword for a holiday or some local events to that rate entry. Browse the menu of choices and use one, if relevant.
Yes, yes, and yes. You have the ability 24/7 to re-order your photos, edit your captions, and delete or replace up to 16 photos with ease.
Easy!!! New digital cameras are taking larger photos, and our new state of the art image uploader instantly resizes them during upload to your photo display.
Up to 16 photos are included free of charge for all listings.
Websites display content differently depending on which browser you are using to surf the internet. If you are experiencing problems viewing the website, update your browser. Internet Explorer IE6, for instance, is out-dated and no longer supported by this website or Microsoft, for that matter. It is free for you to download the latest upgrade of IE. Or use another browser, such as Google Chrome or Firefox to access the website.
OurTownRentals.com has initiated a verification process to ascertain the validity of a listing. All listings on the website are verified. Please contact us for more information.
Never send money to a vacationer prior to renting your property to them. One of the most common scams in the vacation rental industry is for a scam artist to send an owner too much money in a money order or cashiers check, and then request a return. Typically, the money order or cashiers check bounces. Two exceptions: it is appropriate to return money if the rental became unavailable and you refunding the deposit or after you have rented, to return the a security deposit.
When you register, you get access to an account page where you can "save to favorites" and set up listing alerts to go to your email.
Use The Quick Search box in the top right-hand corner. Type in the name of the town, state or listing number and hit ENTER on your keyboard or select the auto-complete answer in the drop down.
A "sort by" menu is at the top of every town browse page. Double click a menu item to sort the page results by high/low or yes/no. Sort categories are bedroom | bath | sleeps | pets |
Every listing has its own navigation menu bar with links to the sections of the listing. top | photos | description | amenities | map | rates | availability | contact owner
Each listing menu bar has a "previous" arrow on the nav bar to browse through listings in one town.
When an owner will consider pets, the words "Pet friendly" shows on the listing. Click once or twice on the sort feature for pets - to bring all the pet friendly listings to the top of your search.
Use the Sort by feature for "sleeps": clicking will bring high to low and low to high numbers to the top of your search page.
Go to the "Rates" section on the listing for minimum stay information.
OurTownRentals.com verifies the identity of owners and managers before approving their listing to go live on the website. However, we are not involved in transactions between verified owners and vacationers. Our role is the same as a newspaper classified for real estate rentals and we cannot offer guarantees to vacationers. If you have any questions about an owner/manager, please call us.
OurTownRentals invites you to call our offices at 661-702-1702 if you are experiencing any issues or doubts regarding an owner/manager.
Every book online listing has a CHECK AVAILABILITY tab that takes you to a real-time availability calendar for each unit in the resort. Look above the calendar to see the different size units and click on the size you are interested in. The real-time availability calendar will display for that unit. When you select your dates, the cost of your rental will display. (Also, Special Deals will show total savings but may require a minimum stay to be displayed) Click on Review and Book to continue. This page has a summary with cancellation policy and online booking form. Also, you will have an opportunity to purchase travel insurance. You may pay by credit card or call the reservation desk at 1-877-391-8975. Once you submit your reservation, a confirmation email will be sent immediately to the email address provided.
The Availability Calendar is directly connected to the vacation resorts and reflects their lowest published prices. You don't have to shop around looking for lower rates - the most up-to-date rates and special deals can be found right here.
The toll free number is a reservation center directly connected to the vacation resort.
When you CHECK AVAILABILITY the calendar may display special deals in a yellow-green color. You must select your dates to see what the special savings is for your vacation. Some special deals require a minimum stay, so experiment with your dates to uncover the special deal.
Book online vacation rentals accept all major credit cards.
Every book online vacation rental has their own cancellation policy, which is found in the summary to the left of the booking form. To see a booking summary, select a start and end date for your vacation and click on REVIEW AND BOOK.
Professional Managers see to your vacation needs from the start to finish of your vacation. Your service begins with the confirmation of booking form which includes all contact information, detailed directions to your rental, policies, etc.
Yes! Insurance can be purchased as part of your reservation and will be added to your total. Insurance is provided by CSA Travel Protection. The handy link within the booking form will take you to the CSA travel Protection website to read more and contact them directly for detailed information if you wish.
Owners and vacationers will find helpful answers to common questions. Go to the FAQ
Browse our insightful articles written for owners and vacationers. Go to the blog
You can use our support ticket system to get help via email.
Open a ticket